Terms & Conditions


We reserve the right to change any services, product prices, product specifications and availability at any time. All product descriptions are approximate. Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question will not be affected.

This Website, any content contained herein and any contract brought into being as a result of usage of this Website are governed by and construed in accordance with law of the jurisdiction specified in the clause below and the parties to any such contract agree to submit to the exclusive jurisdiction of the courts as specified. All contracts are concluded in English. These terms and conditions do not affect your statutory rights.

Order Process  

Orders will only be accepted from persons over the age of 18. All orders are subject to acceptance and availability. If any goods ordered are not available, you will be notified by email and you will have the option either to wait until the item is available from stock or to cancel your order. It is your responsibility to provide us with a valid email address so that we can contact you if necessary. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time prior to acceptance.

You shall be responsible for ensuring the accuracy of the details provided on the order form and we will not accept an order unless all details requested on the order form have been entered correctly.

You acknowledge that any automated acknowledgment of your order that you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website.

The conclusion of a contract between you and us will take place when we accept your order by (i) debiting your credit or debit card, or (ii) despatching goods to you/making goods available for download by you or commencing the services, whichever is the earlier.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Prices are listed in Pounds Sterling


Goods will be delivered to you, the buyer, at the address provided by you on the order form. We can deliver to an address other than the billing address, but please note that extra documentation may be needed to comply with such orders. All goods must be signed for by an adult aged 18 years or over on delivery. You will become the owner of goods you have ordered when they have been paid for and delivered to you. Any dates quoted for delivery of goods are approximate only and we shall not be liable for any delay in delivery of goods however caused.


Prices quoted include delivery (in the case of goods) and for performance (in the case of services) in the United Kingdom. Prices are in Pounds Sterling unless otherwise specified.

We reserve the right, by giving notice to you, the buyer, at any time before delivery or performance to increase the price of goods or services to reflect any increase in the cost to us, which is due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture).

In the unlikely event of there being such an increase in the price of goods or services you, the buyer, shall be entitled to cancel the order at any time before delivery or performance.

In the unlikely event that the price or description of an item or service has been incorrectly advertised, we will contact you by email, telephone or post to ask whether you wish to proceed with your order with the correct price or description.  If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order.  Unless we have already despatched or commenced performance of your order, we will not be obliged to supply products or provide services at the incorrect price or based on an incorrect description.

We accept most major credit/debit cards as outlined by Worldpay. We entrust credit\debit card transactions to WorldPay, one of the world’s leading credit card payment solutions providers. Customers may supply credit card numbers by other means, and the transactions will be handled by WorldPay Ltd. Your credit card details will not be retained by us following the transaction.


To be eligible to purchase goods or services on this Website and lawfully enter into and form contracts on this Website, you must:

• if an individual, be 18 years of age or over;

• register your real name, address, phone number, email address and any other details requested and if you are under 18, please ask an adult to contract on your behalf. By offering to purchase goods and services, you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transaction

Returns, Cancellations 


I have decided to return my product. How long until I receive my refund?

Within the time frame of our 90-day money-back guarantee, if you are unsatisfied with your Grande-lash md product, you can send it back to us for a full refund minus shipping fees for international orders

If you are not happy with your purchase for any reason, you can return it to us and we will refund you with the amount you paid for that item.

All we ask is that you inform us by email or post and return the product within 28 working days from the day after receipt. Return the product to us at your expense in unused condition with the original undamaged packaging for a full refund less carriage charges. We recommend using an insured delivery service.

Returns must be made within 28 working days of delivery. Goods are refunded within 30 days. We will refund you using the same payment method that you used to purchase the goods including the original delivery cost if the goods are cancelled within the 7 day cooling off period. This does not affect your statutory rights.

7. LIMITED WARRANTY OF SATISFACTION: If purchaser is not completely satisfied with Product, then purchaser may return the remainder for a full refund less shipping and handling, provided that:

(i) Purchaser returns Product within 90 days of purchase date. (ii) Product was purchased directly through ubuhair.co.uk (iii) Purchaser returns remainder of Product with all its original packaging. iv). Purchaser has not received a refund for Product previously. vi) . Authorized retailers are responsible for setting their own return/refund/credit terms. The Company will not be responsible for refunding, replacing, or crediting these customers directly in any such cases.

Seller will process all valid refund requests in no more than thirty(30) days. If a return is lost in the mail, Seller will honour the refund request only if Purchaser can provide valid proof of return. Valid proof of return is a delivery confirmation or a signature required. Only a single product refund will be allowed for any given name, address, or credit card number. A return is valid only if it is sent to the same address as what is listed above in the section titled “Limited Warranty of Quality.”


Please note that you have a statutory right to cancel any contract at any time after order placement:

* to 7 Working Days from the day after delivery in the case of goods which have not been personalised or made to your specification; or

* to 7 Working Days from the day after order placement or commencement of the services with your agreement if sooner, in the case of services.

if you do cancel a contract, then you must notify us in writing and you may choose to do this by sending an email to sales@ubuhair.co.uk or a letter to GrandeLash 62 goldieslie road, sutton coldfield, birmingham, b73 5pg. You must retain possession of any goods and ensure that you take reasonable care of the goods until such time as the goods are either collected by us or delivered back to us by you.  We will notify you of when we wish to collect the goods. The goods will be collected by us within 7 days of our receiving your cancellation notice.

You should allow up to 30 days from the day you give us your written notice of cancellation for your refund to be processed. We will refund you using the same payment method that you used to purchase the goods or services.

Damaged or Faulty Goods

We employ professional carriers. Nevertheless, you must examine goods on arrival before signing for it. If a product is damaged or faulty, please contact us at once and no later than 7 working days of receipt or of the fault developing, and we will arrange a refund or replacement as you request.

Please allow 30 days for your refund to be processed or replacement item despatched.

We reserve the right to refuse to issue a refund/replacement item and to recover the cost of the returns delivery from you in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions.  This does not affect your statutory rights.


We attempt to ensure that the information available on the Website at any time is accurate. However, we will not be held liable for any errors or omissions. We use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.

Products, services, prices and offers are only valid at the time they are published on our Website. All images should be used only as a guide or representation of the item.

All drawings, descriptive matter and specifications of goods and services on the Website are for the sole purpose of giving an approximate description of the goods and services.

We may also change, suspend or discontinue any aspect of the Website, including the availability of any features, information, database or content or restrict access to parts or the entire Website without notice or liability.

Overseas Orders

We can ship overseas subject to extra shipping or postage costs, as well as any additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will have an opportunity to cancel your order in case these costs are not satisfactory.